We sat down with a few of our Client Account Managers to learn what clients should expect during the implementation process and answer commonly asked questions.
Thinking About Getting Started with Fuel Recovery?
Q: YOU’VE SAID YES TO BREAKTHROUGH…. NOW WHAT?
A: “After a client decides to move forward with a Fuel Recovery program, we review your current parameters like your fuel efficiency and base rate. Then we set out to design your new fuel program.
Breakthrough has an extensive list of ‘design levers’ that we can pull to customize your program based on your company’s specific goals. Common levers first-year clients tend to prioritize are mode optimization, mode conversion, and fuel consumption improvement initiatives.
Lucky for you, everything from file cadence to TMS, and beyond is fully configurable.”
– Danielle Grant
Q: WHEN DO WE START TO SEE SAVINGS?
A: “The ROI on Fuel Recovery is unparalleled. Once your program goes live, savings start on the first movement, on the first day. There is no lag time between getting started and working up to peak performance.
Clients have recouped their implementation costs in as little as a few days – depending on the size, scope, and volume of your transportation network.”
– Matt Wolf
Q: WHAT SUPPORT DOES BREAKTHROUGH PROVIDE DURING IMPLEMENTATION?
A: “Once your program scope is set, we provide you with a team of Fuel Recovery experts to facilitate your implementation. You’ll have direct access to our Director of Client Value Creation and Implementation Technical Lead. This team is dedicated to ensuring that the exchange of data between your system and Breakthrough has minimal impact on your daily processes. They will collaborate with your IT team and TMS provider to facilitate system integration. Our team will be your technology liaison through testing and go-live and provides continued support after the fact.
You are also assigned a Client Account Manager (CAM) who becomes your day-to-day contact. Your CAM facilitates communication throughout Breakthrough’s teams to make sure your implementation plan is moving forward according to plan. During the implementation process, they will become familiar with the nuances of your system and the scope of your business.”
– Ben Vande Zande
Q: WHAT IS OUR RESPONSIBILITY, AS THE CLIENT, TO ENSURE SUCCESSFUL IMPLEMENTATION?
A: “On the client-side, we only need a few people to connect our systems.
- Project Sponsor: This has minimal time requirements but is crucial in advancing your strategy. The Project Sponsor makes strategic business decisions during the initial program design meeting and keeps a general awareness of key milestones throughout the process.
- Project Lead: This only takes up 30-45 minutes per week. They handle day-to-day decisions and operational questions we come across during implementation. This contact assists with keeping the project on track internally and with other transportation suppliers.
- IT Lead: This is often a contact from your TMS provider. They will be responsible for helping Breakthrough with system connectivity and making sure that all testing is complete and functioning prior to go-live.
- Finance: One short meeting allows us to work out the best means of payment, and determines the requirements for reporting your savings metrics and service requirements from Breakthrough.
Aligning these resources during a Kick-Off meeting ensures that Breakthrough has the right contacts to provide a seamless implementation.”
– Parker Wolf
Q: HOW ARE CHANGES ROLLED OUT TO OUR CARRIER BASE?
A: “We see a lot of success when you roll out your new fuel strategy at a high level and then let Breakthrough take over. We train your carriers on the program and continue to field questions from carriers throughout the transition.
Breakthrough’s methodology has become common practice for leading shippers in the marketplace. Nearly all of Transport Topics’ top for-hire carriers use Fuel Recovery for diesel fuel reimbursements with numerous shippers. Most carriers understand Breakthrough’s value and we work hard to make sure that we bring accuracy and fairness to both sides of the shipper-carrier relationship.”
– Ellie Whitacre
Q: WHAT DO WE HAVE TO LOOK FORWARD TO AS A BREAKTHROUGH CLIENT AFTER GO-LIVE?
A: “After go-live, you stay in close contact with your Client Account Manager through weekly reporting tools and with any on-the-spot questions you have. You are also given a Strategic Account Manager who focuses on your long-term, big-picture goals. They will develop your future road map outlining initiatives for continued innovation and improvements moving forward.”
– Jose Mizrahi